nurses, physicians, health aides, social workers, health counselors, therapists, police, correctional officers, clergy, and others focused on helping people live better lives by offering guidance, preventing harm, and treating physical, emotional or cognitive problems. For professionals in the human services, e.g. The original and most widely used version of the MBI. This article also includes discussion of the MBI and Areas of Worklife Survey constructs in burnout. From the Maslach Burnout Inventory Manual, 1996Īn excellent review of the implications of burnout on the brain is available from the APS Observer. The consequences of burnout are potentially very serious for workers, their clients, and the larger institutions in which they interact. Workers may feel unhappy about themselves and dissatisfied with their accomplishments on the job. A third aspect of the burnout syndrome, reduced personal accomplishment, refers to the tendency to evaluate oneself negatively, particularly with regard to one's work with clients. This callous or even dehumanized perception of others can lead staff members to view their clients as somehow deserving of their troubles. Another aspect of the burnout syndrome is the development of depersonalization, that is, negative, cynical attitudes and feelings about one's clients. A key aspect of the burnout syndrome is increased feelings of emotional exhaustion - as emotional resources are depleted, workers feel they are no longer able to give of themselves at a psychological level. Understand the nature of burnout for developing effective interventionsįor more information on translations of the MBI-HSS into languages other than English, please click here.įor more information on the topic of burnout, please click here.īurnout is a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who work with people in some capacity.Assess and validate the three-dimensional structure of burnout.Assess professional burnout in human service professions.The AWS is a companion piece to the MBI and identifies key areas of strengths and weaknesses in the organizational setting. The Maslach Burnout Toolkit combines the MBI with the Areas of Worklife Survey (AWS) to create an assessment to aid burnout prevention and remediation for human services professionals. Use the Maslach Burnout Toolkit™ for Human Services to assess burnout within the worklife context. Use with the Areas of Worklife Survey (AWS) as a Toolkit to measure both the extent and likely cause of burnoutĪdministration: For individual or group administration Personal Accomplishment measures feelings of competence and successful achievement in one's work.Depersonalization measures an unfeeling and impersonal response toward recipients of one's service, care treatment, or instruction.Emotional Exhaustion measures feelings of being emotionally overextended and exhausted by one's work. The MBI-HSS (MP), adapted for Medical Personnel, is available. Designed for professionals in the human services, it is appropriate for respondents working in a diverse array of occupations, including nurses, physicians, health aides, social workers, health counsellors, therapists, police, correctional officers, clergy, and other fields focused on helping people live better lives by offering guidance, preventing harm, and ameliorating physical, emotional or cognitive problems. MBI-Human Services Survey (MBI-HSS): The MBI-HSS is the original and most widely used version of the MBI. Recognized as the leading measure of burnout, the Maslach Burnout Inventory™ (MBI) is validated by the extensive research that has been conducted in the more than 35 years since its initial publication.
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